Step 1
eID Viewer update
Step 2
Pin code and certificates check
Step 3
Installation of Mozilla Firefox
Step 4
Installation of eID Belgium add-on
Step 5
Configuring your antivirus software
eID Common Solutions For Mac
For macOS 10.12 and more
The eID card must be in the drive BEFORE opening Firefox
If this fails, please reboot the computer with the card reader plugged in and the card inserted.
Step 1: eID Viewer update
Please note that some eID card readers need specific drivers, please contact the manufacturer to get the driver.
For ACS card readers (ACR38, ACR39), here is a driver you can install: https://belgeid.be/sites/default/files/2020-12/ACS.dmg
Step 2: PIN code and certificates check
Step 3: Installation of Mozilla Firefox
Download Mozilla Firefox by clicking on the following link : http://www.mozilla.org/en-GB/firefox/new/
Step 4: Installation of Belgium eID Add-on
Download the add-on by clicking on the following link: https://addons.mozilla.org/en-US/firefox/addon/belgium-eid/
Are you experiencing a problem when you change your Eid card via Firefox?
The procedure to remove the default identification certificate is here (page not available in English)
Step 5 : Configuring your antivirus software
Configuring your antivirus software If you have as antivirus Avast, BitDefender, Kaspersky, AVG, Sofos or Nod32, please follow this procedure, If you have parental controls, please turn them off.