Étape 1
eID Viewer update
Étape 2
Pin code and certificates check
Étape 3
Installation of Mozilla Firefox
Étape 4
Installation of eID Belgium add-on
Étape 5
Configuring your antivirus software
eID Common Solutions For Windows
For Windows 11/10/8.1
Step 1: eID Viewer update
Step 2: Pin code and certificates check
Then launch Microsoft Edge (with windows 10 and above) and follow step 5 if necessary.
Still having problems? Continue to step 3.
Step 3: Installation of Mozilla Firefox
Download Mozilla Firefox by clicking on the following link: http://www.mozilla.org/en-GB/firefox/new/
Step 4: Installation of eID Belgium add-on
Download the add-on by clicking on the following link: https://addons.mozilla.org/en-US/firefox/addon/belgium-eid/
Are you experiencing a problem when you change your Eid card via Firefox?
The procedure to remove the default identification certificate is here (page not available in English)
Step 5 : Configuring your antivirus software
If you have as antivirus Avast, BitDefender, Kaspersky, AVG, Sofos or Nod32, please follow this procedure, If you have parental controls, please turn them off.