www.belgium.be Logo of the Belgian government

Étape 1
eID Viewer update

Étape 2
Pin code and certificates check

Étape 3
Installation of Mozilla Firefox

Étape 4
Installation of eID Belgium add-on

Étape 5
Configuring your antivirus software

eID Common Solutions For Windows

For Windows 11/10/8.1

Then launch Microsoft Edge (with windows 10 and above) and follow step 5 if necessary.
Still having problems? Continue to step 3.

Are you experiencing a problem when you change your Eid card via Firefox?

The procedure to remove the default identification certificate is here (page not available in English)

Step 5 : Configuring your antivirus software

If you have as antivirus Avast, BitDefender, Kaspersky, AVG, Sofos or Nod32, please follow this procedure, If you have parental controls, please turn them off.