eID FAQTest your installationAdvised BrowserWe were unable to verify the certificate of your electronic identity cardError: ssl_error_handshake_failure_alert Error: ssl_error_no_cypher_overlap Erreur: ssl_error_unknown_ca_alertError: sec_error_pkcs11_general_errorError: ssl_error_sign_hashes_failureError: sec_error_pkcs11_device_errorError: ssl_error_decryptWaiting for ccff02.minfin.fgov.beBlocked or lost PIN code
Open eID Viewer and check if the card is readableFor Firefox, enable the complementary eID add-onFor Firefox, modify the certificatesDisable the https control in the antivirus program
Check if eID add-on is properly installed and enable in FirefoxCheck if the card is readable and if the certificates are trustedFor mac: your eID card must be inserted in the reader BEFORE launching FirefoxVerify and modify the certificates
Error: ssl_error_no_cypher_overlap Your identity card reader is not properly plugged or is not properly installedReinstall eID Viewer software
Error: sec_error_pkcs11_general_errorReinstall eID Viewer softwareDisable the https control in the antivirus program
Error: ssl_error_sign_hashes_failureEnter the PIN Code of your eID card that you have inserted into the card readerClick on OK once it is done
Error: ssl_error_decryptYour identity card certificates have been revoked, please contact the Population Department of your municipality
Waiting for ccff02.minfin.fgov.beAfter clicking on “LOGIN”, the page keeps on loading and the certificate choice never shows up.The title of the page (or of the tab) indicates “Waiting for ccff02.minfin.fgov.be”Disable the https control in the antivirus program
Blocked or Lost PIN CodeIf you have forgotten your PIN Code or if your card is blocked because you have entered an incorrect code three consecutive times, please follow the procedure via the FPS Interior websitehttp://www.ibz.rrn.fgov.be/fr/documents-didentite/eid/demande-dun-code-pin/