- eID FAQ
- Test your installation
- Advised Browser
- We were unable to verify the certificate of your electronic identity card
- Error: ssl_error_handshake_failure_alert
- Error: ssl_error_no_cypher_overlap
- Erreur: ssl_error_unknown_ca_alert
- Error: sec_error_pkcs11_general_error
- Error: ssl_error_sign_hashes_failure
- Error: sec_error_pkcs11_device_error
- Error: ssl_error_decrypt
- Waiting for ccff02.minfin.fgov.be
- Blocked or lost PIN code
Advised Browser
- In order to avoid various problems, we advise you to use Mozilla Firefox browser. Follow the following procedure : "eID General Solution"
- Open eID Viewer and check if the card is readable
- For Firefox, enable the complementary eID add-on
- For Firefox, modify the certificates
- Disable the https control in the antivirus program
- Check if eID add-on is properly installed and enable in Firefox
- Check if the card is readable and if the certificates are trusted
- For mac: your eID card must be inserted in the reader BEFORE launching Firefox
- Verify and modify the certificates
Error: ssl_error_no_cypher_overlap
- Your identity card reader is not properly plugged or is not properly installed
- Reinstall eID Viewer software
Blocked or Lost PIN Code
If you have forgotten your PIN Code or if your card is blocked because you have entered an incorrect code three consecutive times, your municipality’s administration can give you a new PIN Code. In order to do so, you have to bring with you :
- your eID Card
- the letter addressed to you in order to warn you that you can pick up your card at your municipality’s administration.
Besides the PIN Code (the private identification number), the letter contains the PUK Code (the activation code) that the civil servant of your municipality’s administration will use in order to make your card usable again and/or to give you another PIN Code.
If you do not have your PUK or PIN Code anymore, you can ask for a reprint of your PIN/PUK code to your municipality’s administration or via the site http://www.ibz.rrn.fgov.be/fr/documents-didentite/eid/demande-dun-code-pin/. The codes will be sent to your municipality’s administration within 15 days.