www.belgium.be Logo of the Belgian government

Step 1
eID Viewer update

Step 2
Pin code and certificates check

Step 3
Installation of Mozilla Firefox

Step 4
Installation of eID Belgium add-on

Step 5
Configuring your antivirus software

PIN Code and Certificates Check

  • Open the Finder
  • Click on  "Applications"
  • Open the "eID Viewer" application
  • Plug your card reader
  • Insert your card into the card reader (the microchip upwards)
  • Your picture and your personal data appear

If your card cannot be read, check if the card reader is properly plugged and if the card is properly inserted into the reader, or try with another identity card or another card reader.

If the problem remains, please contact the Population Department of your municipality.

  • Click on “Card/PIN”
  • Click on “Verify PIN”
  • Enter your PIN code for verification

Tick the box “Always validate certificate trust”

  • Click on the “Certificates” tab

The two certificates, that is to say “Authentication” and “Signature”, have to appear in green with the trust notification “Trusted”.

If it is not the case, you have to go to your Municipality’s Population Department in order to correct your card certificates